Category: Telecommunication

  • Communication and Services in Turkey

    Country and International Dialing Code

    The country code of Turkey is +90. To place an international call to Turkey, the standard dialing format is:

    International Access Code + 90 + Area Code (city/town code) + Telephone Number

    For example, to call the number 664 78 98 on the European side of Istanbul, you would dial:

    Your international access code + 90 + 212 + 664 78 98


    Calling Internationally from Turkey

    The international dialing prefix in Turkey is 00. To call abroad from Turkey, the format is:

    00 + Country Code + Area Code + Telephone Number

    International calls can also be made with operator assistance. By dialing 115, you can reach Türk Telekom’s international operator and request assistance to connect your call.


    Intercity Calls Within Turkey

    The domestic long-distance prefix in Turkey is 0. To call another city, dial:

    0 + Area Code + Telephone Number

    Operator-assisted intercity calls can be made by dialing 131, where a Türk Telekom operator will assist in placing the call.


    Local Calls Within Cities

    For local calls, simply dial the 7-digit telephone number.

    An important exception is Istanbul, which has two separate area codes:

    • 212 for the European side
    • 216 for the Asian side

    When calling between these two sides, the area code must always be included.


    Free and Special Services

    International free calls such as 00-800 (Home Country Direct) services may be accessible from some public or private telephones.


    Calling from Hotels

    Telephone calls made from hotels are generally more expensive than standard rates. It is recommended to check the tariff before placing a call.

    Most hotels offer direct-dial systems. In this case, you must first enter an external access code provided by the hotel, followed by:

    Country Code + Area Code + Telephone Number

    If direct dialing is not available, hotel operators can assist in placing the call.


    Public Pay Phones

    Public telephones are widely available throughout Turkey and operate using prepaid phone cards of 30, 60, or 100 units. For short international calls, a 30-unit card may be sufficient.

    Phone cards can be purchased at:

    • PTT (Post Office) branches
    • Grocery stores
    • Street kiosks near public phones
    • Some hotel reception desks

    How to Use Public Phones

    1. Lift the handset and select the language on the screen
    2. Insert the phone card in the indicated direction
    3. Wait for the dial tone and enter the number
    4. During the call, warning beeps indicate low credit
    5. When prompted, replace or recharge the card if needed

    Calls are generally cheaper during off-peak hours (18:00–06:00 on weekdays and weekends).


    Mobile Phone Services

    Turkey has multiple GSM operators, including:

    • Turkcell
    • Vodafone (formerly Telsim)
    • Avea (now integrated into Türk Telekom Mobile)

    Visitors can use their own mobile phones by activating international roaming or by selecting a local network. Mobile phones can also be rented through service providers or travel assistance companies.


    Emergency Numbers in Turkey

    Emergency services are available nationwide and free of charge, 24/7:

    • 112 – Emergency (general)
    • 110 – Fire
    • 155 – Police
    • 156 – Gendarmerie
    • 158 – Coast Guard
    • 177 – Forest Fire

    Emergency calls can be made from any phone, including public phones, even without a card.


    Public and Social Service Numbers

    • 154 – Traffic
    • 182 – Psychological Support
    • 170 – Labor and Employment
    • 183 – Social Services (Women & Family)
    • 184 – Health Hotline
    • 185 – Water Services
    • 186 – Electricity Services
    • 187 – Gas Services
    • 188 – Funeral Services
    • 189 – Tax Information
    • 174 – Food Safety / Consumer Hotline
    • 181 – Environmental Services

    Useful Operator and Information Numbers

    • 115 – International Operator Assistance
    • 131 – Domestic Operator Assistance
    • 118 – Directory Assistance
    • 133 – Paging Services

    Postal Services (PTT)

    Turkey’s postal system is operated by PTT (Post, Telephone, Telegram) and is generally reliable and well-organized. Post offices are marked with a distinctive yellow PTT sign.

    Working Hours

    • Weekdays: 09:00–12:00 and 13:30–17:00
    • Larger central offices: 08:00–24:00

    Postage rates vary depending on the type of mail (letters, postcards, or parcels). Mail can be sent directly from PTT offices, hotel receptions, or public mailboxes.


    Email and Internet Access

    Internet usage in Turkey is widespread and continues to grow rapidly. Visitors can access the internet through:

    • Hotel rooms (wired or Wi-Fi connections)
    • Hotel business centers
    • Internet cafés

    Most four- and five-star hotels offer business facilities with internet access. Email services such as Yahoo, Gmail, and others can be used normally.


    Fax Services

    Fax services are available at:

    • Major PTT offices
    • Hotels and business centers

    Television Services

    Most hotels in Turkey provide satellite television. Cable and satellite providers such as Türk Telekom and Digiturk are widely used in urban areas. In addition, premium pay-TV services such as Cine5 and other digital platforms may also be available in some regions.

  • Telecommunications in Turkey

    In the 1980s and 1990s, Turkey’s telecommunications systems underwent substantial modernization, including nearly complete digitization and advanced intercity trunk lines. In 2004 some 19 million main telephone lines were in use. A satellite system links users in remote areas.

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    The use of cellular telephones has increased rapidly since the late 1990s, reaching more than 50 percent of the population in 2004. In the early 2000s, three private mobile services, the largest with more than 20 million subscribers, were operating. However, in the early 2000s demand has exceeded the supply of Internet and data services.

    In 2005 an estimated 10.2 million people were using the Internet. Initial steps for the privatization of Turk Telekom, the state-owned telecommunications monopoly, were taken in 2005. The international dialling code for Turkey is + 90. IDD is widely available.

    The outgoing international code is: 00. There is an extensive internal telephone network, but often an interpreter will be needed for more remote areas. To phone from PTT telephone booths, which are found in all areas, telephone cards and tokens are used. Local, inter city and international calls can be made from all PTT offices. Mobile phones work across 99.9 % of the country and there are internet cafes in all cities.

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